ACCOUNT DELETION

1. ACCOUNT DELETION METHOD

To ensure the security of your data and verify your identity, we currently support account deletion requests exclusively via email.

4. BEFORE YOU DELETE YOUR ACCOUNT

4.1 Data Export Options

Before deleting your account, you may want to export your data:

• Analysis Reports: Save screenshots or export analysis results
• Progress Photos: Download copies of your progress photos to your device
• Care Plan: Save your personalized care plan for future reference
• Account Data: Request a complete data export via email (feature in development)
• Snapshot History: Export historical snapshot data and images

4.2 Alternative Options

Consider these alternatives to permanent deletion:

• Account Deactivation: Temporarily disable your account (contact support)
• Data Minimization: Delete specific data types while keeping your account
• Privacy Settings: Adjust privacy settings to limit data collection

4.3 What You'll Lose

5. DIRECT CONTACT FOR DATA DELETION

We are committed to honoring your data deletion rights promptly and completely. Our dedicated data protection team is available to assist you with any deletion requests or questions.

5.1 What to Include in Your Request

To process your deletion request quickly, please include:

• Registered Email Address: The email associated with your account
• Authentication Method: Google Sign-In, Apple Sign-In
• Account Verification: Recent activity details or device information
• Deletion Scope: Specify if you want complete deletion or specific data types
• Reason (Optional): Help us improve by sharing why you're leaving
• Confirmation Preference: How you'd like to receive deletion confirmation

5.2 Verification Process

To protect your privacy and prevent unauthorized deletions, we may ask you to verify your identity by:

• Responding from your registered email address
• Providing recent account activity details
• Confirming recent analysis dates or app usage patterns
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6. DATA RETENTION POLICY

Some data may be retained for legal, security, or operational reasons even after account deletion:

6.1 Legal Retention Requirements

• Consent Records: Legal consent tracking data retained for GDPR compliance (up to 7 years)
• Legal Communications: Records of legal notices or disputes (as required by law)
• Fraud Prevention: Anonymized data for security and fraud prevention purposes
• Regulatory Compliance: Data required by applicable privacy laws and regulations
• Firebase Compliance: Data retention as required by Firebase service terms

6.2 Anonymized Data

Some data may be anonymized rather than deleted to help improve our services:

• Usage Patterns: Anonymized app usage statistics for service improvement
• AI Training: Anonymized analysis data to improve AI accuracy (no personal identifiers)
• Research: Aggregated, anonymized data for beard care research
• Performance Metrics: Anonymized crash reports and performance data

6.3 Firebase Data Retention

Data stored in Firebase services follows Google's data retention policies:

• Firebase Authentication: User tokens and authentication data deleted immediately
• Firebase Firestore: User documents and collections deleted within 48 hours
• Firebase Storage: User files and images deleted within 24 hours
• Firebase Analytics: Personal identifiers removed, aggregated data may be retained
• Firebase Crashlytics: Personal identifiers removed from crash reports

7. CONSEQUENCES OF ACCOUNT DELETION

7.1 Immediate Effects

• App Access: You will no longer be able to log into the Beard Grow app
• Data Loss: All personal data, photos, and analysis results will be permanently deleted
• Firebase Services: All data in Firebase Authentication, Firestore, and Storage will be removed
• Support Access: Limited access to customer support for account-related issues
• AI Analysis: Loss of all historical AI analysis results and comparisons

7.2 Long-term Implications

• Re-registration: You can create a new account, but previous data cannot be recovered
• Analysis History: All previous analysis results and progress tracking will be lost
• Personalization: The app will not remember your preferences or care plan
• Snapshot Data: All historical snapshot images and comparisons will be permanently lost

7.3 Third-Party Services

Account deletion affects connected services:

• Google/Apple Sign-In: Connection to third-party authentication will be removed
• Firebase Services: All data across Firebase platform will be deleted
• Cloud Backups: Any data backed up to your personal cloud storage remains your responsibility
• Local Storage: App data on your device will remain until you uninstall the app

8. SUPPORT AND ASSISTANCE

We're here to help you through the account deletion process and answer any questions you may have.

8.1 Pre-Deletion Support

Before you delete your account, our support team can help with:

• Data Export: Assistance with downloading your data
• Account Issues: Resolving problems that might not require deletion
• Privacy Settings: Adjusting settings to address privacy concerns
• Alternative Solutions: Finding options that meet your needs without deletion

8.2 During Deletion Process

• Status Updates: Regular updates on deletion progress
• Technical Issues: Help with any problems during the deletion process
• Verification Assistance: Support with identity verification requirements
• Timeline Questions: Clarification on deletion timelines and procedures
• Firebase Deletion: Confirmation of data removal from all Firebase services

8.3 Post-Deletion Support

• Confirmation: Verification that deletion has been completed across all systems
• Feedback: Optional feedback about your experience
• Re-registration: Assistance if you decide to create a new account
• Data Concerns: Addressing any remaining data-related questions

8.4 Frequently Asked Questions

For additional information about our data practices, please review our Privacy Policy and Terms and Conditions.